This Privacy Policy explains what personal information jaya collects from players in Bangladesh, the lawful basis on which we process that information, how we keep it secure, and the rights you hold over your own data.
Before reading the full policy, these six principles summarise the foundations of jaya's approach to player data privacy on the Bangladesh platform.
jaya does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing agencies. Your information exists exclusively to deliver and improve the jaya platform experience for players in Bangladesh — it is not a commercial asset that jaya monetises.
All data transmitted between your device and jaya.lol is protected by Transport Layer Security (TLS/SSL) encryption. This means your login credentials, payment details, and personal information cannot be read by third parties intercepting traffic between your phone or computer and the jaya servers.
Registered jaya players have the right to access the personal data jaya holds on their Account, request corrections to inaccurate data, and in certain circumstances request deletion of their data. These rights can be exercised by contacting jaya support. Requests are processed within a reasonable timeframe.
jaya collects only the personal data that is genuinely necessary to deliver the Services, comply with KYC and anti-money-laundering obligations, and maintain Account security. We do not collect data speculatively or request information that serves no operational or legal purpose for the jaya platform.
jaya retains personal data for as long as your Account is active and for a defined period after closure, as required by applicable regulatory, anti-fraud, and financial record-keeping obligations. Data that is no longer needed for any legal or operational purpose is deleted or anonymised in accordance with jaya's internal data retention schedule.
In the event of a data security incident that materially affects your personal information, jaya will notify affected players promptly and take immediate remedial action. jaya maintains an internal incident response procedure designed to contain breaches quickly, assess their scope, and minimise any harm to players on the Bangladesh platform.
jaya operates the online casino and sports betting platform available at jaya.lol (the "Platform"), serving players primarily located in Bangladesh. In this Privacy Policy, "jaya", "we", "us", and "our" refer to the operator of the jaya Platform and its affiliated entities responsible for processing the personal data of registered players and site visitors.
This Privacy Policy applies to all personal data collected by jaya in connection with your use of the Platform, including data collected during Account registration, identity verification, deposits and withdrawals, gameplay activity, and communications with our support team. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
jaya collects the following categories of personal data, depending on the nature of your interaction with the Platform:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity Data | KYC verification, age check, fraud prevention | Account lifetime + 5 years post-closure |
| Contact Data | Account management, support communications | Account lifetime + 2 years post-closure |
| Financial Data | Payment processing, AML compliance | Account lifetime + 7 years post-closure |
| Technical & Usage Data | Security monitoring, platform improvement | Up to 24 months from collection |
| Communications Data | Support quality, dispute resolution | 3 years from date of communication |
jaya collects personal data through the following channels:
The majority of personal data jaya holds is provided directly by you during the Account registration process, when completing KYC verification, when making deposits or withdrawal requests, and when contacting jaya customer support. You are in control of what you provide, but certain data is mandatory for Account creation and regulatory compliance — failure to provide mandatory data will prevent Account activation or specific functions such as withdrawals.
When you visit jaya.lol and interact with the Platform, technical data is collected automatically via server logs, session tracking, and cookies. This includes your IP address, device identifiers, session duration, and the pages or games you access. This data is collected to maintain Platform security, detect suspicious activity, and improve the user experience for players in Bangladesh.
jaya may receive identity verification data from regulated KYC and anti-money-laundering (AML) service providers when processing your identity documents. These partners supply verification outcomes (pass, fail, or refer) and may flag potential matches against sanctions lists, politically exposed persons (PEP) databases, or adverse media sources. jaya uses this data solely for compliance purposes.
When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant payment processor provides jaya with transaction confirmation data, including reference numbers, amounts, and timestamps. jaya does not store full MFS PINs or passwords — payment authentication is handled entirely by the payment provider on their own secure infrastructure.
jaya processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:
jaya uses the personal data it collects for the following purposes:
To create, maintain, and administer your jaya Account, including verifying your identity and age, managing your wallet balance, processing deposits and withdrawals in Bangladeshi Taka (৳ BDT), and enabling access to the full range of casino games, slots, and sports betting markets on the Platform.
To fulfil jaya's obligations under applicable KYC, AML, and CTF frameworks. This includes conducting identity verification checks, screening against sanctions and PEP databases, monitoring transactions for suspicious patterns, and filing any required reports with competent authorities. Compliance processing is a legal requirement and cannot be opted out of.
To protect jaya players and the integrity of the Platform against fraud, money laundering, account takeover, bonus abuse, multiple-account creation, and other prohibited activities. jaya's security systems analyse Account activity patterns, login behaviour, and transaction data to detect anomalies that may indicate a security threat or a breach of the jaya Terms & Conditions.
To respond to your enquiries, process complaints, and resolve disputes. Communications data is retained to provide context for ongoing cases and to maintain a record of resolutions for quality assurance purposes.
To monitor gameplay patterns that may indicate problem gambling behaviour and to administer responsible gaming tools including deposit limits, session reminders, time-outs, and self-exclusion requests. jaya takes its duty of care to players seriously and uses data to support — not override — player-initiated responsible gaming choices.
To analyse aggregated and anonymised usage data in order to improve the performance, design, and feature set of jaya.lol for players in Bangladesh. Individual player data is not used for speculative product development; insights are derived from anonymised datasets wherever possible.
Where you have provided consent, to send you information about jaya promotions, bonuses, new game launches, and seasonal offers relevant to the Bangladesh market. You may opt out of promotional communications at any time by contacting jaya support. Opting out of marketing does not affect your ability to receive transactional communications related to your Account.
jaya does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
jaya works with regulated third-party KYC service providers to verify player identities. These providers receive the minimum data necessary to conduct verification checks and are contractually bound to process data only for that purpose, in accordance with applicable data protection standards.
Transaction data is shared with bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks solely to process deposit and withdrawal instructions. Payment processors operate under their own privacy policies and regulatory obligations. jaya does not store full payment authentication credentials.
jaya may share technical data (such as IP addresses, device fingerprints, and transaction patterns) with fraud prevention platforms and cybersecurity service providers to detect and prevent fraudulent activity on the Platform. Such sharing is conducted under data processing agreements that restrict the use of shared data to the agreed purpose.
jaya may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where required by law, pursuant to a valid legal order, or where jaya reasonably believes disclosure is necessary to prevent serious harm or criminal activity. jaya will not disclose more data than is strictly required to comply with any such obligation.
In the event of a merger, acquisition, restructuring, or sale of assets involving jaya, player data may be transferred to the successor entity. In such circumstances, jaya will take reasonable steps to ensure that the successor entity is bound by privacy obligations at least equivalent to those set out in this Policy, and will notify affected players of any material change to data controllership.
jaya uses cookies and similar tracking technologies on jaya.lol to operate essential Platform functions, maintain session security, and collect usage analytics. The types of cookies used by jaya are as follows:
You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the jaya Platform. jaya does not use third-party advertising or retargeting cookies.
jaya applies a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While jaya takes all reasonable steps to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jaya Account credentials and for notifying jaya immediately if you believe your Account has been compromised.
jaya retains personal data for as long as your Account remains active and for defined periods after Account closure, as required by our legal, regulatory, and operational obligations. In general:
At the end of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which cannot be linked back to any individual) may be retained indefinitely for statistical and platform improvement purposes.
As a jaya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact jaya support in writing. jaya will acknowledge your request within five business days and aim to respond in full within 30 days of receipt:
The jaya Platform is strictly restricted to individuals aged 18 years and above. jaya does not knowingly collect personal data from persons under the age of 18. If jaya discovers or is notified that it has inadvertently collected data from an underage individual, the relevant Account will be immediately suspended, all data collected will be deleted as soon as practicable, and the matter will be handled in accordance with jaya's underage gambling procedures set out in the Terms & Conditions.
If you are a parent or guardian and believe that a person under the age of 18 in your care has registered a jaya Account or otherwise provided personal data to jaya, please contact jaya support immediately so that we can take appropriate action.
The jaya Platform may display content or references relating to third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Games provided by these studios are accessed via embedded iframes or APIs integrated within the jaya Platform. In such cases, the relevant game studio may collect technical data (such as session identifiers and bet history) necessary to operate the game. Each studio operates under its own data processing agreements with jaya and its own privacy practices.
jaya is not responsible for the privacy practices of third-party game providers or payment processors operating independently of the jaya Platform. We encourage you to review the privacy policies of any third-party service you interact with in connection with your jaya Account.
jaya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. Material changes will be communicated to registered players via a notice on the jaya Platform prior to the change taking effect. The revised Policy will display the updated effective date at the top of the document.
Your continued use of the jaya Platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you may request closure of your Account and, subject to applicable retention obligations, deletion of your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jaya handles your personal data, please contact the jaya data support team:
jaya takes all privacy complaints seriously and will investigate each complaint thoroughly. If you are not satisfied with jaya's response to your complaint, you may have the right to escalate the matter to a relevant supervisory authority in accordance with applicable law.
Now that you understand how jaya protects your personal information, you are welcome to explore our full range of casino games, cricket betting, and slots — all secured with SSL encryption.
18+ only. Please gamble responsibly. Terms and conditions apply.